Terms and Conditions - Returns and Refunds

Right of Withdrawal
In accordance with applicable European regulations, customers have the right to withdraw from the purchase contract within 14 days of receiving the goods, without the need to provide any reason.

Return Procedure
To exercise the right of withdrawal, customers must notify us by email at [your email address] within the specified period.

The item must be returned, at the customer's expense, to the return address that will be provided via email.
Returned products must be unused, undamaged, in their original packaging, and complete with all parts and accessories (including labels, manuals, etc.).

Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless otherwise agreed in writing.

Refunds
Refunds will be issued only after the returned goods have been received and inspected for compliance.

If the returned item is damaged, used, or missing components, we reserve the right to refuse the refund or apply a partial deduction based on the condition of the product.

The refund will be processed using the same payment method used by the customer at the time of purchase, within 7 days after the positive inspection of the returned item.

Non-Returnable Items
For hygiene reasons or due to the nature of certain products, some items may be excluded from the return policy (e.g., personalized items, underwear, opened cosmetics, etc.). Any exclusions will be clearly stated on the product page.